Q&A

What types of jewelry does Elegant Envy offer?

Elegant Envy specializes in a curated selection of exquisite jewelry pieces that combine natural beauty with luxurious craftsmanship. Our collection includes items such as necklaces, earrings, and other accessories, crafted from high-quality materials like 925 sterling silver and 18K gold plating.

How can I ensure the longevity of my jewelry?

To maintain the quality and appearance of your jewelry, it is recommended to store pieces in a dry place, avoid exposure to harsh chemicals, and clean them regularly with a soft cloth. Proper care can significantly extend the lifespan of your jewelry, ensuring it remains a cherished part of your collection.

What is your return policy?

We accept returns of unused, unworn, and tagged items in their original packaging within 30 days of purchase. However, please note that customized items, final sale products, and earrings cannot be returned due to hygiene concerns. If you receive a damaged or defective item, please contact us immediately for a free replacement.

How do I initiate a return or exchange?

To initiate a return, please submit a return request by clicking your profile icon in the store’s navigation or by visiting the refund policy page. You will need to log in to your account, verify your email, and select the order you wish to return. Detailed instructions will be provided via email once your request is approved.

Where do you ship from, and what are the shipping options?

All orders are shipped from our warehouse in China. We offer various shipping options to accommodate our customers, and shipping fees will be calculated at checkout based on the selected method and destination. For U.S. customers, a return address will be provided for returns once the request is approved.

What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact us immediately with photos of the item. We will arrange for a free replacement to ensure your satisfaction with our products.

Can I cancel my order after it has been placed?

Cancellations may incur bank transaction fees, and shipping fees may apply if they have already been incurred. For customized items, cancellations may result in material and processing fees. It is advisable to review your order details carefully before confirming your purchase.

How long does it take to process refunds?

Refunds will be processed within 3-5 business days after we receive the returned item. Please ensure that you follow the return process accurately to facilitate a smooth refund experience.